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Help

Operations
How do I add to the shopping cart?
How do I know my item has been added to the shopping cart?
How do I get to the checkout?
How do I edit my items?
How do I check the shipping cost on my items?
Order Status
How do I know my order has been received?
How do I track my order?
My order never arrived.
An item is missing from my shipment. 
When will my backorder arrive?
My Account
I forgot my password.
Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
Guarantees
Price
Privacy Policy
Security
Pricing and Billing
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit card be charged?
Buyer's Guide
How do I find my product?
Additional Support
How do I contact you?


How do I add to the shopping cart?
You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product. Next to the main image of every product there is a box titled "add to cart", within this box there will be a button which you can click on to add this item to the basket.
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How do I know my item has been added to the shopping cart?
Once you have clicked on the "add to cart" button to place the item in your shopping cart basket, your page will refresh and the item will be added to your cart. You can then locate the shopping cart basket clicking on the link "Edit Cart" in the top menu navigation bar. Your items will be listed in the basket, you can also edit them further from here.
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How do I get to the checkout?
Go to your shopping cart by clicking on the link "View Cart" in the top menu navigation bar, then click on "Checkout".
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How do I edit my items?
First locate the shopping cart basket via the link to "Edit Cart" in the top menu navigation bar.
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How do I check the shipping cost on my items?
All shipping within Australia is free! Contact us if you wish to have an item sent outside of Australia
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How do I know my order has been received?
Once an order is received to the site owners administration, you will receive an order confirmation email to the address you entered during the sites secure checkout.
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How do I track my order? Has it been shipped?
You can check the status of your order by clicking into the Order Tracking section via the link on the bottom menu navigation bar.
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My order never arrived
Please contact the us via the Contact Us page if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable.
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An item is missing from my shipment.
Please contact the site owner via the Contact Us page if your order is incomplete or incorrect.
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When will my backorder arrive?
Your item will be received within the time frame recommended on the product page of the item when it was purchased. If the item is later than expected, please contact the site owner via the Contact Us page.
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I forgot my password.
On the edit page of your account, found via the "Members" box, there is a link called Forgotten your password? Click here. This is where you can have your password emailed directly emailed to you.
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Do you ship to my country?
We can ship to any country. However to ship somewhere other than Australia, you will need to Contact Us.
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What are my payment choices?
Payment options will be listed on the third page of the secure checkout. At the base of the page there will be a drop down list to choose your preferred method.
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When will my order ship?
Your item should ship the same day if you place your order before 1300 WST, otherwise it will probably ship then next business day.
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Price
All prices shopping cart are guaranteed to be fair and accurate in our industry market, they will not alter from the time of your purchase to the time you are charged.
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Privacy Policy
We will not sell, share, or rent this information to others. This site collects information from our users at several different points on our website. You can view our Privacy Policy by clicking the link at the bottom of the page.
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Security
This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser.
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I have a question on my charges
Please contact the us via the Contact Us page if you have any questions regarding your order.
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I need a copy of my receipt/invoice
If your invoice receipt has not been received, please contact the us via the Contact Us page to have one sent directly to you.
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When will my credit card be charged?
Your credit card is charged immediately on purchase, if your card can not be charged, the goods you ordered will not be sent.
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How do I find my product?
There are three ways to find the item you are looking for. 1) Browse through the stores categories. 2) Use the search tool to find the item through keywords. 3) Browse by brand.
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How do I contact you?
You can contact the owners of this website via the Contact Us page located in the storefront.
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