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Shipping & Returns

Shipping:
 
We ship in-stock items, within Australia, normally within 36hrs of receiving your order (often much quicker) via Australia Post.

What happens when you place an order?

  • We do our best to process payments and package your ordered products within 24 hours (often sooner)
  • Average Delivery is 3 to 7 working days
  • Free shipping for orders over $150 is via Parcel Post for domestic orders and Australia Post Air for international orders. If you select Express Post or another method for delivery, this will incur a charge
  • If you haven't received your product within 8 working days of placing the order please contact us immediately
  • All postage costs include insurance and other handling costs. If your product/s go missing and can't be tracked down, you can be assured, we will replace the item at no cost to you*
  • If you have any questions please contact us

* Important Note: Even though we make every effort to get your goods to you in the shortest possible time - MonkeyFist and associated businesses and companies can not be held responsible for failed delivery. If your product isn't delivered we will attempt to track it down via our frieght company and if that fails we will send you another product (the same as the initial order) at no cost to you.


Returns
 
We know that everyone makes mistakes sometimes. If you order the wrong item, size or colour you can return it to us within 10 days of the purchase date and we will give you a credit or refund*
 
*Important Notes:
  • our credit/refund/return policy does not alter your statutory rights as a consumer
  • you must cover all costs associated with shipping the item/s back to MonkeyFist
  • you must return the product within 10 days of purchase
  • the product/s must be returned in saleable condition
  • we can only refund the purchase price of the product, shipping & insurance is not refundable
  • where an order has received free shipping, there may be a restocking fee (up to 25%) if you wish to return the products, which will be deducted from the credit or refund
  • please contact us for more information and the best shipping address
  • CLEARANCE ITEMS - any item with CLEARANCE in the porduct name or description is a final sale item. Only returns/exchanges due to product fault or warranty will be accepted. 

 

FREE SHIPPING on all orders over $150. WORLDWIDE...!

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